Artivo Living — Return & Refund Policy

When we accept a return

We accept returns within 7 days of delivery only if:

• Wrong item was delivered, or
• The product arrived damaged/defective.

Tip: Unboxing video/photos makes the refund process faster and smoother.

Note: If an item is missing, please contact us within 2-days of delivery.

When we don’t accept a return

• Change of mind, size/colour preference, or style preference.
• Items used, washed, altered, or not in original condition.
• Minor variations in colour/texture/finish due to the 3D-printing process (these are not defects).
• Customized/personalized, sale/clearance, or limited-edition items (unless damaged/defective).

How to raise a return

1. Email us within 7 days of delivery at team@artivoliving.com with your order number / invoice.
2. Add clear photos/video (ideally the unboxing video) showing the issue.
3. We’ll review and confirm pickup or share a return address.
4. After we receive the item, we’ll inspect it and update you on the further process.

Refunds & Replacements

• If approved after inspection, we’ll refund to your bank account/UPI (for COD orders) or to the original payment method.
• Refunds are typically completed within 7–10 business days after approval.
• Free return shipping when the issue is from our side (wrong/damaged item).
• Wherever possible, we may offer a replacement of the same item instead of a refund (your choice).

Order cancellations: You'll receive a full refund for cancellations, and orders can only be cancelled before they have been delivered.

Fair-use safeguard

• Items with signs of use, damage, or tampering will be rejected.
• Repeated/abusive claims may lead to temporary suspension of return eligibility.